Frequently Asked Question

Our rewards program is designed to show appreciation to our loyal customers. You earn points by taking specific actions such as making purchases, referring friends, leaving reviews, and engaging with us on social media. These points can then be redeemed for exciting rewards.

Signing up for our rewards program is easy! Simply visit our website and create an account. Once you've signed up, you'll automatically become a member of our program and start earning points with every eligible purchase.

You can earn points by making purchases, referring friends to Batik Boutique, engaging with us on social media and more. Each action has a specific number of points associated with it, allowing you to accumulate points over time.

We offer various opportunities to earn points through different actions:

• Create a store account: Earn 500 Points (once per lifetime) when you create an account with us.
• Place an order: Earn 5 Points for every RM1 spent. There's no limit to how many points you can earn with your purchases.
• Follow us on Instagram: Earn 100 Points (once per lifetime) when you follow us on Instagram.
• Like us on Facebook: Earn 100 Points (once per lifetime) when you like our Facebook page.
• Share on Facebook: Earn 300 Points every month when you share about Batik Boutique on Facebook.
• Celebrate your birthday: Earn 500 Points (once per year) as a special gift from us to celebrate your birthday. Simply ensure that you have entered your birthday into your account at least 30 days before redeeming your birthday bonus.
• Refer a friend: When you refer a friend to Batik Boutique and they make their first purchase, both you and your friend will receive an amazing bonus of RM2000 points each. There's no limit to how many points you can earn by referring friends, so spread the word and enjoy the rewards together!

Redeeming your hard-earned points is easy! For every 100 points you accumulate, you can redeem RM1 off your purchase. Simply apply your points at the checkout page, and the equivalent discount will be applied to your order. For example, if you have 500 points, you can redeem RM5 off your purchase. The more points you accumulate, the more you can save on your favorite Batik Boutique products. Start enjoying the rewards of your loyalty today!

Yes, there is a minimum threshold for redeeming rewards. To redeem your points, a minimum purchase of RM100 is required. Once you reach this threshold, you can start using your accumulated points to enjoy discounts and exclusive rewards. It's our way of ensuring that you can maximize the benefits of your loyalty and make the most of your Batik Boutique experience.

We want to reward your loyalty, so your points will remain valid as long as your account remains active. Points only expire if your account has been inactive for a continuous period of 6 months. By staying engaged and continuing to support Batik Boutique, you can keep your points and enjoy the benefits of our rewards program without worrying about expiration.

Unfortunately, our rewards program is designed to start earning points from the time of enrollment. Points cannot be applied retrospectively to past purchases.

You can easily check your points balance by logging into your account on our website. Your points balance will be displayed on your account dashboard.

In most cases, you can combine your points with other promotions or discounts. However, there may be specific exclusions or limitations on certain offers. We will provide clear instructions and details when such promotions are available.

Absolutely! We encourage you to refer your friends to Batik Boutique. When they sign up and make a purchase using your unique referral link, you will earn bonus points as a thank you for spreading the word about our brand.

Points earned from eligible actions typically appear in your account within 24-48 hours after the action is completed. However, there may be occasional delays due to system updates or other factors.

Yes, we value your engagement on social media. You can earn points by sharing your Batik Boutique experiences, tagging us, and using designated hashtags. Details on earning points for social media engagement will be provided in our program guidelines.

While we strive to provide a rewarding experience, there may be certain restrictions or limitations on earning or redeeming points. These will be communicated in our program guidelines to ensure transparency and fairness for all members.

You can easily track your progress by logging into your account and visiting the rewards section. There, you will find a comprehensive overview of your points balance, actions completed, and rewards available for redemption.

Unfortunately, points are non-transferable and can only be used by the account holder who earned them.

You can update your personal information, such as your email address or shipping address, by accessing your account settings. Simply make the necessary changes, and your information will be updated in our system.

No, there are no fees or costs associated with participating in our rewards program. It's our way of thanking you for your loyalty and support.

Yes, our rewards program is applicable to both online and in-store purchases. Whether you shop on our website or visit our physical store, you can earn points and enjoy the benefits of our rewards program. Your support and loyalty are recognized across all channels.

Rewards cannot be exchanged or returned for another product or service or a monetary refund.